Typical Tasks
Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Design, plan, organize, or direct orientation and training programs for employees or customers.
Develop alternative training methods if expected improvements are not seen.
Evaluate modes of training delivery, such as in-person or virtual, to optimize training effectiveness, training costs, or environmental impacts.
Keep up with developments in area of expertise by reading current journals, books, or magazine articles.
A day in the life
What kind of work is this?
Social
Working with people
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Cooperation
Dependability
Integrity
Adaptability/Flexibility
Self-Control
Initiative
What key skills are needed for this job?
Speaking
Instructing
Learning Strategies
Active Listening
Social Perceptiveness
Writing
Expected Knowledge
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
