Typical Tasks
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
Prepare required paperwork pertaining to departmental functions.
Train staff members.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Assign duties to workers, and schedule shifts.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Dependability
Persistence
Initiative
Self-Control
Attention to Detail
Adaptability/Flexibility
What key skills are needed for this job?
Active Listening
Service Orientation
Social Perceptiveness
Speaking
Management of Personnel Resources
Writing
Expected Knowledge
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
