Typical Tasks
Monitor employees' work schedules and attendance for payroll purposes.
Prepare employee work schedules.
Negotiate labor disputes.
Organize and supervise activities, such as the processing of incoming and outgoing mail.
Resolve customer complaints.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Dependability
Adaptability/Flexibility
Integrity
Leadership
Self-Control
Cooperation
What key skills are needed for this job?
Reading Comprehension
Active Listening
Speaking
Social Perceptiveness
Coordination
Time Management
Expected Knowledge
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
